General
terms & conditions

Article I — Introductory provisions

These General Terms and Conditions (the Terms) govern the rights and obligations between BKL Group s.r.o., trading as BKL Forge, Company ID 51864045, registered at Medvedzie 160/42, 027 44 Tvrdošín (the Contractor or Seller), and natural or legal persons (the Customer or Buyer) when ordering, producing and delivering made-to-order metal products.

By submitting an order or binding confirmation of a quotation, the Customer confirms that they have read and accepted these Terms.

Article II — Order and conclusion of contract

1. A works contract or sales contract is concluded by the Contractor’s written order confirmation by email or by signing a contract.
2. Before conclusion of the contract, the Contractor prepares a non-binding quotation. Unless stated otherwise, it is valid for 30 days.
3. The order becomes binding after the deposit is paid under Article IV or after written confirmation by both parties.
4. The Contractor reserves the right to refuse an order without giving a reason.

Article III — Subject of performance

1. The subject of performance is the manufacture of a made-to-measure metal product according to the specification agreed in the order (dimensions, material, finish and quantity).
2. Products are handmade in the Contractor’s workshop. Each piece is unique — minor variations in dimensions (±5 mm), colour or texture are a normal feature of handmade production and are not considered a defect.
3. Unless agreed otherwise, the Contractor uses certified materials of its own selection (S235/S355 steel, Jansen profiles and Soudal sealants).

Article IV — Price and payment terms

1. The price is agreed individually in the quotation and confirmed in the order.
2. The Contractor may require a deposit of 30–50% of the total price before production starts.
3. The balance is due before handover, or at handover as agreed.
4. For orders above €1,000, a payment schedule may be agreed.
5. In case of late payment, the Contractor is entitled to a contractual penalty of 0.05% of the outstanding amount per day.
6. The price does not include delivery or installation unless expressly stated otherwise in the quotation.

Article V — Delivery date

1. The delivery date is stated in the order confirmation. The binding period starts when the deposit is paid.
2. Typical lead times are 2–3 weeks for simple products and 4–8 weeks for larger orders.
3. For circumstances beyond the Contractor’s control, including force majeure, unavailable materials or illness, the Contractor may extend the date and will inform the Customer without undue delay.
4. A delay of up to 14 days is not considered a material breach of contract.

Article VI — Delivery and installation

1. The Contractor arranges delivery and installation if agreed in the order. They are charged separately.
2. The risk of damage passes to the Customer upon handover of the product — personally or to the carrier.
3. The Customer must provide suitable installation conditions, including access, electricity and completed building works.

Article VII — Ownership and transfer of title

Title to the product passes to the Customer only after the purchase price has been paid in full. Until then, the product remains the Contractor’s property.

Article VIII — Warranties and liability for defects

1. The Contractor provides a 24-month warranty for manufacturing defects, starting on the date of handover.
2. The warranty does not cover:
   • defects caused by improper use or neglected maintenance
   • mechanical damage caused by the Customer or a third party
   • normal wear and corrosion caused by insufficient maintenance of exterior products
   • minor aesthetic variations typical of handmade production, including texture and colour tone
   • damage caused by an unsuitable environment, including chemicals, salt or extreme conditions
3. The Customer must submit a claim in writing to info@bklforge.eu. Details are set out in the Complaints Policy.

Article IX — Withdrawal from the contract

1. The Customer may withdraw before production starts in writing without a fee.
2. After production starts, the Contractor is entitled to reimbursement of actually incurred costs and a reasonable profit for work performed.
3. If an order is cancelled after the deposit has been paid and production has started, the deposit is forfeited to the extent of proven costs.
4. A consumer Customer ordering without an in-person meeting may withdraw within 14 days, except for products made to individual specifications under the applicable Slovak law.
5. The Contractor may withdraw if the Customer is more than 30 days late paying the deposit.

Article X — Personal data protection

Personal data processing is governed by the Privacy Policy available at bklforge.eu/gdpr.php.

Article XI — Governing law and dispute resolution

1. These Terms and contracts are governed by the law of the Slovak Republic.
2. The parties undertake to resolve disputes primarily amicably.
3. Consumer Customers may use alternative dispute resolution through the Slovak Trade Inspection (soi.sk) or the applicable European platform.
4. For disputes with B2B entities, the court at the Contractor’s registered office has jurisdiction.

Article XII — Final provisions

1. These Terms are valid and effective from 1 January 2025.
2. The Contractor may amend the Terms unilaterally. Amendments take effect when published on the website and do not apply to contracts already concluded.
3. If any provision is invalid, the remaining provisions remain in force.

BKL Group s.r.o. | Company ID: 51864045 | Medvedzie 160/42, 027 44 Tvrdošín | info@bklforge.eu | +421 908 440 838 | bklforge.eu